The Yarn Tree: A Fiber Arts Studio + Store

Ordering FAQ

Adding Items to Basket
To add items to your shopping basket, type the number you would like in the quantity box displayed on the product page and click the "Add to basket " button. To checkout with the items you wish to purchase, click "View Items" on the upper right corner of any page.

Updating Quantities in your Basket
To change the quantity of items you have in your shopping basket, click the "View Items" button at the top right corner of the page. You'll be given a list of the items you currently have in your basket. Type the desired quantity and then click the "Update" button at the bottom of the page. Once the "Update" button has been clicked, the screen will refresh with a corrected listing and revised subtotals and totals for your order.

Removing Items from your Basket
To delete items from your basket, click "View Items " on the upper right corner of any page. You'll be given a list of the items you have placed in your basket. If you need to delete an item, type "0" in the quantity window, and then click the "Update" button at the bottom of the page. Once the "Update" button has been clicked, the screen will refresh with a corrected listing and revised subtotals and totals for your order.

Ordering and Payment Methods
Online Order
We currently accept Visa, Mastercard and PayPal.

Phone Order
We often have many more styles, colors and items available than is currently listed on our website. We are always happy to take your order over the phone during our regular store hours.

Traditional Mail Order
Customers who do not use credit cards may wish to consider a traditional mail order. If you add items to your cart at the website, and then click "Your Items " to go to the checkout, your total, including shipping and handling charges, will be shown to you. You can print this out, as a traditional mail order, and send it to us with a check or money order payable to The Yarn Tree. Please remember to include all applicable tax & shipping charges.

Online Coupon/Voucher
If you have an online coupon code, you may enter it in the appropriate box when you check out.

Taxes
North Caroline residents are are subject to 6.75% state sales tax.

Returns & Cancellations
The Yarn Tree accepts returns within 30 days of purchase for store credit only (except patterns, kits, kits containing patterns and needles which are NOT returnable). Returns must be received in the same re-sellable condition as when shipped. Return shipping will be at the purchasers' expense unless incorrect items were shipped. Special order items will require a 15% restocking fee.

We will always do our best to notify the buyer about expected date of shipment for any backordered items. All items are sent as soon as they become available. It is the buyers' responsibility to cancel an order prior to shipment if it is not desired. A 15% restocking fee will be added to any orders that are shipped and then canceled. We will not bill your credit card until your order has shipped.

Privacy Policy
The Yarn Tree is committed to its customers. We will not share your information with any other company or organization.

Contact Us
Email: order@theyarntree.com

Click for store location and hours

 

FAQ Quick Links

Adding Items to Basket
Updating Basket Quantities
Removing Basket Items
Ordering & Payment Methods
Coupon/Voucher
Taxes
Returns & Cancellations
Privacy Policy

Contact Us





The Yarn Tree
The Yarn Tree
faq Send email to: info@theyarntree.com